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← All projectsCLIENT PROJECT / 2026
KALYVA HEALTH
OUTPATIENT OPERATIONS · BRAND / DIGITAL / PRODUCT

Make the work before a visit visible.

One considered identity for the patient journey and the clinic behind it. A proposed workspace follows the people, decisions and open questions between referral and arrival.

01 / IDENTITY02 / EXPERIENCE03 / OPERATIONS
Art directed view through layered glass into an illustrative Kalyva clinic
YOUR VISIT / THURSDAY 10:30Good morning,
Amelia.

PREPARATIONMedication list received

CLINIC ARRIVALReception will confirm your room

ORIGINAL GENERATED IMAGE · ILLUSTRATIVE INTERFACEExplore the study ↘
PROJECT
Kalyva Health
SECTOR
Outpatient healthcare
SCOPE
Identity · Website · Product
STATUS
Client project
YEAR
2026
kalyvaHEALTHTHE COORDINATOR’S WORKSPACEClient project
01 / BEFORE THE FIRST APPOINTMENT

A clear day.
Before it
begins.

Every referral has a next step.
Give your team one place to find it.

The funding question. The missing attachment. The room to confirm. A considered workspace for the people who bring a clinic day together.

Explore the sample clinic

01 See what needs a follow-up.

02 Keep the case context close.

03 Prepare the next conversation.

A client product project.
Fictional clinics, people and records throughout.

WORKSPACE / MORNING LISTLOCAL DEMO ↘
kalyvaOutpatient coordinationJE
FICTIONAL DATA
SAMPLE DAY / 26 SEPTEMBER

Before arrival4

01 funding query
Coordinator review needed

PATIENT / NEXT STEPAPPOINTMENT
COORDINATOR NOTE / HAR-0482Owner: Jo Ellis

Imaging document is available for clinical review. Preparation checklist has been recorded.

Consultant
Mr. Alistair Vance, FRCS
Sample funding reference
SIM-88410-LON
Select an action to read a local draft. Nothing is sent or booked.
4 of 4 fictional casesNo connected clinical systems
THE PATIENT’S VIEW

A little clarity.
Before they leave home.

A reminder preview tied to the selected case. Written for a person, with the details they need.

08:30
08:30
Saturday, 26 September
✳ KALYVADraft preview

Your visit, at a glance.

Eleanor, your sample appointment is at 09:15.

Suite 3 · Harley StreetCONCEPT ONLY · NOT SENT
KALYVA HEALTH / PRODUCT EXPERIENCEHuman decisions. Clearly organised.CLIENT PROJECT — 2026
Identity in use / 01—02

Calm for the patient.
Exact for the coordinator.

KALYVAHEALTH

Care begins before the consultation.

A clearer way for a patient to know where to go, what is still needed, and who to ask.

FOLLOW ONE VISIT
Illustrative reception interior for the Kalyva brand concept
THURSDAY / 10:30 AMWe're ready
to welcome you.

Cardiology appointment · Clinic One

Preparation receivedVisit details ↗
KALYVAHEALTH
Three clinic locations connected to one coordination record
ONE RECORD / MANY HANDOFFS

Every detail in the right hands.

A shared view of referrals, funding questions, preparation and arrival—while each decision stays with the responsible person.

EXPLORE THE WORKFLOW

Original generated imagery with interface overlays built from the Kalyva concept. The patient messages are illustrative.

The work between appointments

Six places where an outpatient journey can lose clarity.

The sequence below draws on published UK guidance. It is a map of coordination problems, not a claim that Kalyva is connected to NHS or insurer systems.

01REFERRAL
02BOOKING
03CLINICAL REVIEW
04FUNDING
05PREPARATION
06RECORD
01REFERRAL

The slot exists. The letter may not.

NHS guidance for independent providers explicitly describes appointments whose referral letter has not yet been attached and says providers need to chase the referrer.

SOURCE / NHS England Digital · independent sector provider guidance ↗
WHERE THE WORK BREAKS

A booked slot and a clinically reviewable referral are separate states.

WHAT THE INTERFACE SHOULD SHOW

Show the missing attachment, the person chasing it and whether clinical review can begin.

02BOOKING

One change can need two updates.

For indirectly bookable NHS e‑RS services, providers may need to record a booking or change in both e‑RS and their patient administration system.

SOURCE / NHS England Digital · independent sector provider guidance ↗
WHERE THE WORK BREAKS

A changed time can be correct in one place and stale in another.

WHAT THE INTERFACE SHOULD SHOW

Expose the source system, last update and an unresolved reconciliation task.

03CLINICAL REVIEW

Triage needs clinical judgement.

NHS e‑RS provider guidance separates clinical review from administrative booking work. The referral must be reviewed by an appropriate clinician.

SOURCE / NHS England Digital · provider best practice ↗
WHERE THE WORK BREAKS

A coordinator can route a case; a coloured badge cannot decide clinical suitability.

WHAT THE INTERFACE SHOULD SHOW

Keep the clinician decision and its recorded reason distinct from admin progress.

04FUNDING

Cover is a conversation, not a green API light.

Bupa's referral guidance tells insured patients to contact Bupa to pre-authorise a consultation or treatment and check policy cover.

SOURCE / Bupa · referring an insured patient ↗
WHERE THE WORK BREAKS

The clinic may be waiting on a patient or insurer even when the appointment is pencilled in.

WHAT THE INTERFACE SHOULD SHOW

Record who is expected to act, what was confirmed and what remains open.

05PREPARATION

Patients need specific, understandable preparation.

Outpatient guidance asks patients to bring medication information. CQC guidance treats consent as an informed, continuing process.

SOURCE / Cambridge University Hospitals · before your appointment ↗
WHERE THE WORK BREAKS

A completed checklist does not replace a clinical conversation or consent.

WHAT THE INTERFACE SHOULD SHOW

Make the requested item clear, leave clinical instructions with the care team and show when a reply needs review.

06RECORD

A useful timeline must also be a careful record.

CQC Regulation 17 calls for secure, accurate and contemporaneous records. ICO guidance classifies health data as special category data.

SOURCE / CQC · Regulation 17 good governance ↗
WHERE THE WORK BREAKS

A shared dashboard needs clear ownership, access boundaries and traceable updates.

WHAT THE INTERFACE SHOULD SHOW

Separate the coordination view from the clinical record and make each decision's owner and time visible.

PATHWAY BOUNDARY

NHS e‑RS examples above concern eligible NHS-funded services, including independent providers. Kalyva's illustrated private-pay and insured clinic is a separate concept. Real access, integration and clinical governance would require provider-specific validation.

ICO guidance on health data ↗
The patient journey / interactive study

Four handoffs. One continuous view.

Explore how an outpatient case could move from referral to clinic day. All messages and events below are illustrative.

One place to review what came in.

A coordinator sees the referral, source and missing information together before assigning it for clinical review.

Source and received date
Specialty and requested clinician
Documents needing review
Next owner and due time
Illustrative patient messageCASE / 001
Kalyva / referral example

Hello Eleanor. Your referral has been received. The clinic team will review the information and contact you about the next step.

View referral →
EVENTREFERRAL_RECEIVED
OWNERCoordinator queue
STATEAWAITING_REVIEW
One case / five handoffs

Watch a visit take shape.

A fictional composite case shows how small open questions travel through the week. Select a moment to see who acts and what each side sees.

KALYVA / CASE HAR-0482ILLUSTRATIVE WORKFLOW · NO LIVE DATA
COORDINATOR / D−501 OF 05

Referral received.

Letter requested
KNOWN NOWAppointment request and specialty
STILL OPENClinical letter attachment
NEXT HUMAN ACTIONAsk the referrer for the missing document →
08:40 · Referral source recorded; attachment request assigned
9:41●●● 100%
✦ KALYVA HEALTH
YOUR APPOINTMENT

One clear
next step.

We have received your appointment request. The clinic team is collecting the information needed for review.

Visit details ↗
Questions? Contact the clinic team.

Patient-facing copy stays plain. Clinical advice, consent and suitability remain with the care team.

Multi-site visibility

A clearer morning across every site.

The overview connects appointments, open checks and clinic locations. Values below describe the sample interface; they are not operating results.

Illustrative sites
03
London, Manchester and Edinburgh appear in the product demonstration.
Sample referrals
09
Fictional records show ready, pending and self-pay paths.
Action required
02
Two sample cases need an insurer or coordinator response.
Journey stages
04
One visible path from received referral to prepared appointment.
Capacity / scenario model

See the value of an open slot.

Adjust a simple scenario to see the appointment value exposed by unfilled capacity. This does not estimate how many slots Kalyva would fill.

Consulting rooms6
Average appointment fee£280
Unfilled slots per room / week2
Illustrative capacity · 48 working weeks
£161,280
Potential appointment value of the unfilled slots in this scenario. It is not revenue recovered or a product forecast.
12
Open slots each week
576
Open slots in 48 weeks
Commercial design / concept

A plan structure that scales with the clinic.

This pricing screen is part of the Kalyva design study. The amounts and capabilities are illustrative and are not a live product offer.

Illustrative 20% annual difference

Single Practice

A focused workspace for one outpatient clinic.

£272/ month, example
  • ✓One clinic location
  • ✓Referral and appointment queue
  • ✓Funding review states
  • ✓Patient preparation view
  • ✓Coordinator activity record
Explore the concept →
GROUP WORKFLOW

Clinic Group

A joined view for teams working across several sites.

£712/ month, example
  • ✓Up to four clinic locations
  • ✓Shared referral overview
  • ✓Cross-site room schedule
  • ✓Assigned follow-up and handoffs
  • ✓Group-level reporting views
Explore the concept →

Healthcare Network

A proposed configuration for a larger organisation.

Custom
  • ✓Organisation-wide workspace
  • ✓Role and site views
  • ✓Configurable approval steps
  • ✓Reporting design workshop
  • ✓Integration discovery
Explore the concept →
Aureumgrid / design rationale

The system behind the screen.

CLIENT PROJECT · 2026

01The problem we chose

An outpatient visit depends on several small decisions made by different people. A referral may be waiting for review while funding, preparation and room allocation progress elsewhere. The design challenge was to make those handoffs visible without turning the patient into a row of administrative labels.

This client project uses fictional clinic scenarios and sample records to demonstrate the product and identity. The illustrated workflow does not represent access to a real clinic's systems or records.

02What the interface does

The coordinator view puts the next decision beside each case. Status, owner and timing are readable together; a selected case reveals the details without leaving the queue. Patients see plain language, while staff see the operational state.

Warm alabaster, deep mulberry and editorial typography give the brand a quiet presence. The dense workspace uses tighter type and clearer status colour so urgent work remains legible.

What a real pilot would need to measurePROPOSED EVALUATION · NO RESULTS CLAIMED
Referral completeness
At first review
Record which details arrive with the referral and which require follow-up.
Funding review
Time to decision
Compare how long cases remain in an unresolved state before and after a trial.
Clinic readiness
Open checks
Track outstanding preparation and room conflicts before the appointment day.

What should work better
for your business?

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